Privacy Policy

Effective Date: 1 January 2026

Spray Foam Elevate Solutions respects your privacy. This policy explains what personal information we collect when you visit our website or contact us about spray foam removal in Plymouth and across Devon, how we use it, and the choices you have. We keep our data practices simple and transparent so you can feel confident getting in touch.

Information We Collect

When you contact us, we collect the details you give us: your name, phone number, email address, property address, and information about your spray foam removal needs. If you call us on 0175 290 5074, we may keep a note of your enquiry so we can follow it up properly.

When you browse our website, we automatically collect some technical information such as your IP address, browser type, device type, and the pages you visit. This helps us understand how people use our site and improve it over time.

How We Use Information

We use your contact details to respond to your enquiry, arrange a survey or site visit, provide a quote for spray foam removal, and carry out the work you ask us to do. We also use your information to keep you updated about your job and to send invoices or receipts.

With your consent, we may send you occasional updates about our services or offers that we think are relevant to you. You can opt out of these messages at any time. We do not sell your personal information to anyone.

Cookies and Tracking

Our website uses cookies and similar technologies to help it work properly and to understand how visitors use it. Cookies are small text files stored on your device. They do not harm your device and do not give us access to your personal files.

You can set your browser to refuse cookies or to alert you when cookies are being sent. If you disable cookies, some parts of our website may not work as well. We use essential cookies for site functionality and, where allowed, analytics cookies to see which pages are most useful.

Analytics and Third-Party Tools

We use trusted third-party tools, such as website analytics services, to measure traffic and improve our site. These tools collect aggregated, anonymous data and do not identify you personally. They may set their own cookies in line with their privacy policies.

We may also use third-party services to help us manage enquiries, schedule appointments, or send emails. These providers only access your information to perform services on our behalf and are required to keep it confidential.

Data Sharing and Disclosure

We do not sell, rent, or trade your personal information. We share it only with trusted partners who help us run our business, such as our email provider, payment processor, or scheduling software, and only to the extent needed to provide our services.

We may disclose your information if required by law, such as in response to a valid legal request, or to protect our rights, property, or safety, or that of our customers or others. If our business is ever sold or merged, your information may be transferred as part of that transaction, and we will notify you if that happens.

Data Retention

We keep your personal information only as long as we need it for the purposes described in this policy, or as required by law. For example, we keep job records and invoices for accounting and tax purposes for the period required by UK law.

When your information is no longer needed, we securely delete or anonymise it. If you ask us to stop contacting you, we will remove your details from our marketing list, though we may keep a record of your request to honour it.

Data Security

We take reasonable steps to protect your personal information from unauthorised access, loss, or misuse. These include secure servers, restricted access to your data, and staff training on handling information responsibly.

No method of transmission over the internet or electronic storage is completely secure, but we work hard to keep your data safe. If we ever become aware of a data breach that affects your rights, we will notify you and the relevant authorities as required by law.

User Rights

Under UK data protection law, you have the right to access the personal information we hold about you, to ask us to correct it if it is wrong, and to ask us to delete it in certain circumstances. You can also object to or restrict how we use your data, and request a copy of your information in a portable format.

If you have given us consent to use your data, you can withdraw that consent at any time. To exercise any of these rights, contact us using the details below. We will respond within one month, and we may need to verify your identity before we proceed.

Children's Privacy

Our services are aimed at adults and homeowners. We do not knowingly collect personal information from children under 16. If you believe a child has provided us with personal information, please contact us so we can delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or the law. When we do, we will post the new version on this page and update the effective date at the top.

We encourage you to review this page occasionally so you stay informed about how we protect your information. If we make significant changes, we will take reasonable steps to let you know.

Contact Information

If you have questions about this Privacy Policy or how we handle your personal information, please get in touch. We are happy to help.

You can call us on 0175 290 5074 or use the contact details below. If you are not satisfied with our response, you have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator.

Contact Us About Privacy